Deka Support

Email us at getdekaapp@gmail.com with a short description of the issue, the steps to reproduce it, and your device model and iOS version. Screenshots or screen recordings are always helpful. We aim to respond and investigate within 24–48 hours.

We love hearing from collectors. Send your feature ideas to getdekaapp@gmail.com with the subject line "Feature Request". We read every message and popular requests directly shape our roadmap.

You can request account deletion at any time by emailing getdekaapp@gmail.com from the email address associated with your Deka account. Include "Account Deletion Request" in the subject line.

We will permanently delete your account and all associated data within 30 days of receiving your request. You will receive a confirmation email once the deletion is complete.

On the Deka login screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. You can also use the direct reset link at getdeka.app/reset-password.

If you don't receive the email, check your spam folder. Still having trouble? Email us at getdekaapp@gmail.com and we'll help you regain access.

Yes. Deka is built on Supabase, which provides enterprise-grade PostgreSQL with row-level security, encrypted data at rest, and TLS in transit. We never sell your personal data to third parties.

For full details on what data we collect and how we use it, see our Privacy Policy.

Deka supports three categories of trading cards:

Pokémon — All sets from Base Set to the latest releases, with live TCGPlayer pricing and graded condition tracking.

Sports cards — NFL, NBA, MLB, NHL, Soccer, and more. Includes rookie card tracking, serial numbers, patch and auto variants, and PriceCharting market data.

Magic: The Gathering (MTG) — All sets with foil, etched, and alternate-art variant support.

Can't find your card? Use the Add Manually option in the app to add any card to your collection, or email us and we'll look into adding it to our catalogue.

All marketplace payments are held in escrow by Deka via Stripe. The seller does not receive funds until the buyer confirms delivery or 7 days pass after the seller marks the order as shipped.

If something goes wrong, you can report a problem from the order detail screen. This pauses the auto-release and flags the order for review. We will work with both parties to resolve the issue.

If the seller has not yet been paid out, you can request a full refund from the order detail screen. Refunds are processed via Stripe and typically appear on your statement within 5-10 business days.

If you have a dispute after the seller has been paid, contact us at getdekaapp@gmail.com and we will investigate.

Do not confirm delivery. Open the order detail screen and tap Report a problem. Describe the issue and include photos if possible. This will pause the payment release and notify both you and the seller.

The seller can accept the dispute and issue a refund, or you can escalate to Deka support at getdekaapp@gmail.com.

To sell on Deka, you need to set up payouts via Stripe. Go to your Profile and tap Seller Payouts to complete onboarding. Stripe verifies your identity for regulatory compliance.

Once a buyer confirms delivery (or 7 days pass after you mark the order as shipped), funds are automatically transferred to your Stripe account. You receive the card price plus the postage fee you set, minus a small platform fee.

Card-for-card trades are arranged directly between collectors. One user proposes a trade, and the other can accept, decline, or counter-offer. Once both parties accept, you organise shipping between yourselves via the trade chat.

Both the sender and receiver must confirm they received their cards before the trade is marked as complete. If you have any issues, report the trade from the trade detail screen.